How Faiza Homes works

Faiza Homes simplifies the rental process for homeowners and tenants. Whether you're a tenant searching for your next home or a homeowner looking for the ideal tenant, Faiza Homes takes the stress out of leasing.

We are a digital platform that operates in Ontario. Our headquarters is located in Ottawa.

On the navigation bar at the top of the page, select “List Property” to be directed to our rental listing form. If you are not logged in, you will be prompted to login or create an account.

When listing your property, be sure to fill out the custom pre-screening form. This allows you to add important questions, such as number of occupants, household income and more to help you effectively screen applicants.

On the top navigation bar, select “Find Tenants” to have access to our database of tenants. Utilize the filters to identify tenants whose preferences align with the features and criteria of your property. Your “Dashboard” also shows recommended tenant profiles that match your property's requirements.

A submitted pre-screening form is scored automatically, and you will receive a notification once it arrives. You can read the tenant's answers on the “Review Tenants” page, or find the form itself in the “Documents” tab of your profile.

To invite a tenant to schedule a showing of your property, you first need to review their pre-screening form. The pre-screening form will be accessible to tenants from your property listing and contain the questions of your choice when you first list your property. Once the tenant has filled out the pre-screening form, you will receive a notification to review it. At the bottom of the tenant’s response, you will have the option to message the tenant for any further questions/clarifications, or if you are happy with their response, you can directly invite them to apply. If you choose to message them, you can invite them to schedule a showing directly from the chat.

Once a tenant has submitted their pre-screening form and you have reviewed it, you can message them directly from your “Messages” inbox.

In your account, you will need to navigate to the “Showings” tab. Then toggle between the “List view” and “Calendar view” tabs to review, confirm, cancel or reschedule your upcoming property showings.

To reschedule a showing, you will need to navigate to the “Calendar view” tab under “Showings” in your account and select the showing you would like to reschedule or cancel. On the pop-up that appears, you can select the “Edit” button which will open up a calendar where you can select another date and time to show tenants the property or cancel the showing altogether.

Go to the “Documents” tab and select the rental application to make any changes.

You request them, and the tenant uploads their own recent background and credit reports from their “Documents” page. To request them, select “Request Credit & Background” on the “Documents” page, or “Ask the tenant for a background & credit report” from the “Completed Showings” view under “Showings”.

Both “Deactivate” and “Delete” options are available through the “All Listings” page within your account. On this page, you can toggle between the different property tabs to select the property you would like to deactivate or delete.

You pay nothing until a tenant is placed. The placement fee is a percentage of the first month’s rent: 25% of first month's rent if you list 1–3 homes, 20% of first month's rent if you list 4+ homes. Maintenance support is optional and billed separately (+ $29 / month on Tier 1, + $24 / month on Tier 2). Maintenance billing starts on the lease start date. For more information, please refer to the pricing page.

Payments of fees related to the use of the Faiza Homes platform are made through the “Billing” page in your user account. The “Pay now” button will take you to our payment platform.